Originally written by Timothy Adler on Small Business
Businesses that feel they have been unfairly treated by the banks will have somewhere new to turn to from November.
Business Banking Resolution Service (BBRS) will open its doors to complaints from unhappy business banking customers from mid-November.
The dispute resolution service will adjudicate in arguments between banks and unhappy SME borrowers and means that businesses do not have to resort to expensive and risky litigation.
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However, the Business Banking Resolution Service will only be open to larger SMEs with turnover in excess of £6.5m a year and with assets of £7.5m on their books.
Microbusiness complaints will continue to be handled by the Financial Ombudsman Service (FOS), particularly any disputes over bounce back loans.
BBRS has come into existence following widely publicised unhappiness from SMEs about how they were treated after the 2008 financial crisis, often with loans being unfairly called in without warning.
Following pressure from MPs, especially the All Party Parliamentary Group on Fair Business Banking (APPG), a working group with representatives from the SME Alliance, Federation of Small Business and others, set out plans for an impartial ombudsman.
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