Originally written by Anna Jordan on Small Business
One way to support your remote workers at this time is a company-wide phone system.
Phone systems can either be in the form of a cloud based Voice over Internet Protocol (VoIP) or VoIP private branch exchange (PBX). The VoIP PBX is a more modern version of the traditional PBX, using your broadband or data connection to receive calls. As there’s no hardware to install, it’s cheaper than the traditional version. VoIP gives you a higher quality of phone call and is free across multiple sites.
Cloud based VoIPs are another consideration and tend to be more flexible than a PBX system.
VoIPs are at times more expensive. They’re often determined by the number of employees who use it, as you’ll see in a minute. That said, it will still be generally cheaper than landline and these systems have more features than your standard phone.
Why should I upgrade my phone system?
There are huge advantages in everyone having the same system, especially when they’re working remotely. It’s easy to forward calls – it can done by name rather than wracking your brain trying to remember someone’s extension number. It’s flexible too, allowing your employees to take their