Oladipupo Adesina files this class action (Case 3:14-cv-00562-GCM) complaint in the USA – North Carolina on behalf of himself and all others similarly situated.
The class action alleges that ACN and XOOM used a fraudulent and deceptive bait-and-switch sales model to get customers to switch to the XOOM Energy Simpleflex flexible energy plan with a low promotional rate offer and energy savings, and then charging customers exorbitant, non-competitive rates after the promotional period.
It also alleges that ACN and XOOM concealed certain material information regarding the upward trend of the customers’ energy rates and that ACN IBO’s and that ACN’s and XOOM’s websites fraudulently state that consumer would save money on their energy bills and that the consumers’ rates were competitive.
It is further alleged that ACN and XOOM make the cancellation process lengthy and difficult, with cancellation taking up to two billing cycles.
The complaint cites numerous online customer complaints about the plan.
According to the class action complaint:
“ACN and XOOM sales pitch is in reality false and misleading in that the rates actually charged to consumers are not competitive and bear little relation to prevailing market conditions. As a consequence of this scheme, consumers across the nation are essentially being scammed out of