Being a customer service representative in the digital age is both a blessing and a curse. 

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The BYOD (bring your own device) movement is going strong and shows no signs of disappearing any time soon. 

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So you finally mustered the nerve to ask a mentor for a cup of coffee. You’re sweating. You can feel pressure mounting. She strolls through the Starbucks door holding an Americano with two pumps of hazelnut in one hand and years of experience in the other.

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                The World Bank has lowered its Philippine growth forecast to 6.4 percent this year and 6.7 percent next year but says the country remains one of East Asia’s fastest growing economies.

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Former Nevada lobbyist and developer Harvey Whittemore surrendered to a minimum-security prison on the central California coast Wednesday to begin serving a two-year sentence for making illegal campaign contributions as his lawyers prepare to argue his case before a federal appeals court.

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A New Mexico physician’s assistant who also is a medical marijuana patient says one of the state’s largest health care providers violated her rights when it fired her following a positive drug test.

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Hawaii residents were furiously stocking up on essentials as two hurricanes churned toward the islands Wednesday and weather officials asked the whole state to prepare for flash flooding.

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Getting to the Grand Canyon Skywalk used to include a teeth-chattering drive over a washboard road fraught with dips and twists.

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Martha Bellisle, an investigative and legal affairs reporter for the Reno Gazette-Journal, has been named an Associated Press reporter in Seattle.

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A draft state report released Wednesday on a possible explanation why well water in a central Wyoming gas field smells foul and tastes bad points away from leaky gas wells as a source of the problem.

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