Tag Archive for Disability issues for SMEs

Hot Business News Today

Adapting for disabled customers

by  •  • 0 Comments

Originally written by Anna Jordan on Small Business
The Equality Act (which replaced the Disability Discrimination Act) affects the way you treat your staff, job applicants and customers. Under the Equality Act, small and medium-sized businesses have to make ‘reasonable adjustments’ so they do not discriminate against disabled customers.
The law has been designed so that you only have to make reasonable changes, but if you fail to do what is reasonable, a disabled person could take legal action against you for treating them unfairly. It could be based on a policy or a one-off action.
What is ‘reasonable’ for my business?
To operate within the law, you should consider the following when deciding what sort of change is likely to be reasonable for your company:

Type of business
Annual turnover
Cost of the adjustment
Disruption to the business while the work is being carried out
Practicality of carrying out the adjustment
Potential benefits to disabled customers

What is reasonable depends on a number of factors, including the resources available to the organisation making the adjustment.
The Equality Act states that you must not treat disabled customers unfairly, no matter what size your company is. If your organisation is not accessible to disabled people, you could be missing out on a lot

Read more...

Hot Business News Today

8 ways to make your small business more disability aware

by  •  • 0 Comments

Originally written by Timothy Adler on Small Business
With lockdown measures easing, many small businesses are busy preparing to welcome back customers over the coming months. With social contact restrictions still in place, however, it won’t quite be “business as normal.” Businesses will need to think creatively about how they entice customers.
Enticing old customers
Premises will still need to meet strict Covid-safe conditions when they reopen but it’s a start, and customers are just as excited to be back – and spending their money again – as businesses are to serve them.
The Eat Out to Help Out Scheme, which ran in August 2020, may have had its critics, but the huge rise in table reservations – a 53 per cent increase on the same period in 2019 – shows the eagerness of the public to get back to purchasing goods and services again.
There is a lot of lost time to make up for and businesses will need to think creatively about how to entice back old customers to their premises and services, whilst attracting in new customer groups, as well.
>See also: What are the benefits of agile working? – a small business guide
Attracting disabled customers
Disabled customers are a group most often overlooked

Read more...

Hot Business News Today

8 ways to make your small business more disability aware

by  •  • 0 Comments

Originally written by Timothy Adler on Small Business
With lockdown measures easing, many small businesses are busy preparing to welcome back customers over the coming months. With social contact restrictions still in place, however, it won’t quite be “business as normal.” Businesses will need to think creatively about how they entice customers.
Enticing old customers
Premises will still need to meet strict Covid-safe conditions when they reopen but it’s a start, and customers are just as excited to be back – and spending their money again – as businesses are to serve them.
The Eat Out to Help Out Scheme, which ran in August 2020, may have had its critics, but the huge rise in table reservations – a 53 per cent increase on the same period in 2019 – shows the eagerness of the public to get back to purchasing goods and services again.
There is a lot of lost time to make up for and businesses will need to think creatively about how to entice back old customers to their premises and services, whilst attracting in new customer groups, as well.
>See also: What are the benefits of agile working? – a small business guide
Attracting disabled customers
Disabled customers are a group most often overlooked

Read more...