Tag Archive for Communication

Building a good rapport with your customers to gain long-term business relationships

Rapport is the connection built between two people. It’s the act of ensuring that those around you feel comfortable as well as accepted. In order to establish a good rapport we must know how to connect with others regardless of their age, gender, ethnic background, mood or the situation. Building and maintaining a strong and
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Why communication is vital to your business success

In many unexpected ways, running a business is just like driving a rally car. It may surprise you to think that the fast-paced, adrenaline fuelled motor-sport could be comparable to managing staff and talking to your customers, but the similarities are startling. The most important similarity being communication. In the same way that no successful
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Top tips – Making your office communication more effective

Communication is at the heart of all businesses. From how they receive and handle customer calls and enquiries to liaising with staff internally and externally, ensuring voice and internet speeds meet the needs of all stakeholders is vital. So, what can businesses do to ensure that the highest levels of productivity, collaboration and customer satisfaction
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