Crystal Media owner Crystal Vilkaitis breaks down the benefits of social media for small business owners, including how to boost sales, exposure, and brand recognition.

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Any coffee house can serve drinks and food, but those that serve their community are truly special. Hear from owner Taren Kilebrew on how she uplifts local businesses, fellow entrepreneurs, and the next generation of business owners.

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In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.

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Change doesn’t have to be scary, and neither does failure. With the right mindset, small business owners to global companies can overcome uncertainty and lead their businesses into prosperity.

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Think Greek in Port St. Lucie, Florida, is an award-winning restaurant whose customers return for both the food and the community. Read how this food truck turned brick and mortar uses creativity to find success.

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Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.

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In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.

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Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through?

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Reputation is important for any business, and especially so when selling through an online platform only.

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In this episode, Emily Washcovick, Yelp’s Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer’s perspective.

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