Monthly Archives: June 2023

'Revenge Spending' Is Showing Signs of Cooling — Good for Inflation, Bad for Some Businesses

When the lockdown subsided and businesses opened up again, so did wallets — causing a surge in “revenge spending.” Now, that pattern of consumer spending is cooling, which may help inflation but could put a dent in some of the “revenge categories” (like hospitality) that have rebounded since the pandemic.

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The ABCs of Making More Sales as an Online Business (and No, It's Not 'Always Be Closing')

If you’ve worked in sales (or seen the movie Glengarry Glen Ross), you might know the ABCs as “always be closing” — but I have a different set of ABCs you need to know as an online business, especially when it comes to creating a customer experience that fosters deep loyalty and helps you achieve sustainable growth.

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