Originally written by Timothy Adler on Small Business
Handelsbanken has been voted the clear winner when it comes to what SMEs think is the best business bank account.
The Swedish bank, which has more than 200 UK branches, came top of the leader board in four out of five categories, according to the latest Competition and Markets Authority survey published this month.
The bank was named best for overall service quality (79 per cent); relationship/account management (86 per cent); SME overdraft and loan services (78 per cent); and services in branches and business centres (73 per cent) for the fifth time by the survey.
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However, Barclays beat it to the top spot for online and mobile banking services.
BVA BDRC surveyed nearly 17,000 small business customers between July 2019 and June 2020, asking them if they would recommend their provider to other SMEs.
Mikael Sorensen, UK CEO of Handelsbanken, said: “We are particularly pleased to see this response coming from our SME customers, many of whom we have been working closely with to provide a range of tailored, flexible support.”
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Overall service quality – Handelsbanken
Handelsbanken was ranked