Monthly Archives: June 2018

Why your business needs chatbots to improve customer experience

Chatbots are everywhere. A recent Oracle survey reported that around 80 per cent of businesses will be using them by 2020. By this time, Gartner predicts that 85 per cent of customer interactions will be handled by a machine and Bill Meisel of TMA Associates has projected that chatbots will generate over $600 billion in
The post Why your business needs chatbots to improve customer experience appeared first on Small Business.

Read more...

Recruiting staff: how SMEs can compete with corporate businesses

Recruiting the best talent to your company is not an easy task. It can be even more challenging when you lead a small or medium-sized enterprise (SME) and don’t have the same resources larger organisations have at their disposal when hiring candidates. Being a smaller fish in the pond, however, isn’t always a bad thing
The post Recruiting staff: how SMEs can compete with corporate businesses appeared first on Small Business.

Read more...