By Henry Williams on Small Business UK – Advice and Ideas for UK Small Businesses and SMEs
They’re more cost-effective, flexible, and scalable, and they’re full of features that can help your business look and sound more professional.
That aside, by January 2027, you may have no choice but to upgrade to VoIP, as many of the UK’s communications providers are due to complete the transition from analogue phone lines to digital.
In this article, we explain what VoIP is, how it works, the benefits and features, and how to choose the right VoIP provider.
What does VoIP mean?
VoIP is a modern alternative to a traditional landline, allowing you to make phone calls over a broadband internet connection rather than a phone socket. It’s as simple as that, but it opens up a whole world of communications not enabled by analogue systems.
What is VoIP?
Instead of relying on physical wires, VoIP systems convert your voice into digital data and send it over the internet. That data is then reassembled on the other end so the person you’re calling hears your voice, just like a standard phone call, only cheaper.
Many VoIP services also support video calls, text messaging, and team collaboration tools, making them far more