A recent study by J. D. Power and Associates has found that Ambit Energy, an electric and natural gas provider, receives consistently high marks in customer satisfaction. The study, based on a survey of energy consumers in nine different states, collected data for almost a year.
From September 2013 to June 2014, J. D. Power and Associates collected information from 25,757 customers for their 2014 Retail Electric Provider Residential Customer Satisfaction Study. The results found that the Ambit Energy reviews were consistently at the top of the ranks.
The company, based in Dallas, Texas, was ranked “Highest in Residential Customer Satisfaction among Retail Electric Providers in Connecticut, New Jersey and Pennsylvania.” In Illinois, New York, and Pennsylvania, while not at the top of the list, Ambit Energy’s reviews were still on the rise, ranking well above average and staying competitive with the top names.
The J. D. Power and Associates study ranked energy providers on a scale from 0 to 1000, based on the responses they received from consumers. Texas was the state with the overall highest consumer satisfaction rating regarding their retail electricity providers. The overall satisfaction rating in Texas was 706, up 24 points from last year’s ranking of