Nearly a third of SMEs (31 per cent) want a new government that would reverse the Brexit decision, according to new research from Hitachi Capital Business Finance. The survey asked over 1,000 owners and directors of small and medium sized enterprises nationwide which policies a new government could enact to help their businesses grow. In Wales,
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Reconsidering the customer experience
by Owen Gough • • 0 Comments
Omnichannel has dominated both strategic thinking and technology investment for the past decade. But to what end? Not only have the majority of organisations failed to achieve omnichannel objectives, including the single customer view, but only a handful consider it to deliver competitive advantage. The fact is that while customer experience is key to strategic differentiation
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Overlooked for promotion? Check your out of office email
by Owen Gough • • 0 Comments
Ambitious office workers have been warned to carefully craft their out of office emails if they want to get ahead and climb the corporate ladder. Experts from Londonoffices.com claim that how an employee sets their out of office response when they’re away on holiday tells bosses an awful lot about their professionalism and attitude to
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Are you comfortable discussing politics at work?
by Owen Gough • • 0 Comments
With a second UK General Election in two years now days away, and following a fractious EU Referendum in 2016, the UK public still shows a strong appetite for political discourse. Despite the potential for political fatigue, and the taboo of declaring party allegiances in the office, nearly three quarters of Brits are happy to
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Most UK freelancers and contractors feel unsupported by government
by Owen Gough • • 0 Comments
With the UK General Election imminent, 97 per cent of freelancers and contractors do not believe the current government has their best interests at heart, Qdos Contractor research reveals. Recent tax changes, including public sector IR35 reform, a cut to tax-free dividend allowance and an increase and subsequent reversal of national insurance contribution (NIC) has left
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Workers back Labour to improve workplace happiness
by Owen Gough • • 0 Comments
A recent survey by Office Genie reveals Labour is deemed the party with the most potential to affect working lives for the better. When asked which party they believe would have the most positive impact on their working life, 36 per cent of respondents chose Labour. The Conservatives were second choice, at 32 per cent, and the
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The Future of Britain in 2022 – General Election priorities
by Owen Gough • • 0 Comments
Campaigning for the UK election is in full swing, Brexit appears to be the dominant issue for the parties and the media, but what future issues do citizens want politicians to be debating as we contemplate the next five years in a rapidly changing world? To explore this question, Fast Future ran a flash survey
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UK consumers unsubscribe from retailer communications
by Owen Gough • • 0 Comments
New research commissioned by Engage Hub, the data-driven customer engagement solutions company, reveals that 90 per cent of UK consumers have unsubscribed from communications from retailers in the past 12 months, with nearly half (46 per cent) saying this is because they received too many messages from brands. In the study, a third of respondents said they
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UK mortgage giants failing customers online, says research
by Owen Gough • • 0 Comments
Three of the UK’s biggest mortgage providers have hit rock bottom when it comes to online experiences, according to research from financial experience design agency Dock9. In a report looking at the best and worst online experiences for 19 major mortgage intermediaries, high street and specialist lenders including First Direct, Halifax, HSBC, Lloyds Bank, NatWest
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HMRC’s updated IR35 tool still not fit for purpose
by Owen Gough • • 0 Comments
Despite recent updates to its Employment Status Tool HMRC needs to go back to the drawing board. This is according to Dave Chaplin, CEO of ContractorCalculator, an online portal that has become the UK’s expert guide to contracting, who has re-run the 21 historic IR35 test cases through the newly adapted tool to ascertain any
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