Customer service has changed a lot in recent years, and it’s about to change even more. Experts share their thoughts on three upcoming trends in customer care.

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Is your sales pitch good enough to get potential customers on board? Home shopping pioneer Bob Circosta shares five key components your pitch needs.

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Here are 10 help desk, live chat, social media, mobile and other types of customer service platforms.

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LinkedIn’s new editing features help users create better profiles and boost opportunities.

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Facebook’s new publishing tools let Page owners target posts to specific audiences and gauge content performance.

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A day in the life of an entrepreneur may not be exactly what you’d expect. Eight founders shared the one daily task they didn’t think they’d be doing.

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A tablet can be a great productivity tool on its own, but it’s even better with the right accessories.

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Mobile Facebook users will soon be able to see what’s trending on the Web while they’re on the go, thanks to a new update.

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When asked to help with something around the office, women find it more difficult than men to say “no.”

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Twitter’s latest advertising update makes it easier for mobile app companies to target new customers and grow their ROI.

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