Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

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On the first episode of our new series “Fix My Pitch,” business coaches Anthony Sullivan and Tina Frey break down what it takes to wow investors in the boardroom.

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You must be willing to embrace this one essential ingredient of exceptional customer service.

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Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before.

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Eight internal customer service training insights you can put to use at your company today.

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Dr. Lloyd Glauberman discusses the launch and growth of LQ, an app designed to boost our lifestyle intelligence and healthy habits.

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One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.

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Rather than redesign their business’ entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.

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Being an entrepreneur is a test of your integrity. With so many different challenges and new situations coming your way simultaneously, it can be easy to lose sight of your goals.

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Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results.

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