Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.
Tag Archive for Main Street Entrepreneur
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Is Your Pitch Not Working? Here's How to Fix It, According to Experts.
by Entrepreneur Staff • • 0 Comments
On the season finale of “Fix My Pitch,” business coaches Anthony Sullivan and Tina Frey offer their final lesson to entrepreneurs hoping to pitch their way to a life-changing investment.
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5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results
by Jack Truong • • 0 Comments
Lean management principles can be applied to many essential parts of a company, including production, supply chain management, customer service and administrative processes
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Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
by Micah Solomon • • 0 Comments
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'There Is No Success Without Failure': How to Turn a Pitch Meeting Setback Into Success
by Entrepreneur Staff • • 0 Comments
On the new episode of “Fix My Pitch,” business coaches Anthony Sullivan and Tina Frey explain how to reboot yourself when a meeting doesn’t go your way.
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3 Expert Customer Service Language Tips to Never Forget
by Micah Solomon • • 0 Comments
Follow this customer service advice on three customer service issues involving language.
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How to Create Customer Love in a Category That People Hate
by Entrepreneur Staff • • 0 Comments
Ed Evans, CEO of Consumer Cellular, shares his advice for fostering loyalty inside and outside your company.
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Want to Sell More? It All Comes Down to Nailing the 'Three P's' According to Legendary Pitchman Anthony Sullivan
by Entrepreneur Staff • • 0 Comments
On the new episode of “Fix My Pitch,” business coaches Anthony Sullivan and Tina Frey break down the ingredients of a knockout pitch.
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We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
by Scott Deming • • 0 Comments
Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
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Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
by Micah Solomon • • 0 Comments
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.