The better you are to your customers, the better they are to you. Here’s how this lesson translates to business and why you should do the same.
Tag Archive for Main Street Entrepreneur
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The Moment This Online Sports Betting CEO Knew It Was Time to Take a Big Risk
by Entrepreneur Staff • • 0 Comments
Adrian Vella, CEO of Tipico, discusses his “no regrets” philosophy in life and business.
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When He Tried to Buy and Develop a Distressed Shopping Center in Baltimore, He Found an 80-Year-Old Legal Covenant That Banned Black Ownership. Here's What He Did Next.
by Entrepreneur Staff • • 0 Comments
Lyneir Richardson, co-founder and CEO of Chicago TREND Corporation, discusses the company’s efforts to accelerate economic development in urban neighborhoods.
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Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now
by Micah Solomon • • 0 Comments
If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
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The Story Behind Splay, a Revolutionary 2-in-1 Monitor and Projector That Folds Up Like an Umbrella
by Entrepreneur Staff • • 0 Comments
Arovia CEO and co-founder Alexander Wesley discusses how his company developed this groundbreaking tech.
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What I've Learned Training the Top Hotel Brands in Customer Service
by Micah Solomon • • 0 Comments
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
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Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
by Micah Solomon • • 0 Comments
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here’s how to identify it and fix this problem wherever it may occur.
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It's No Longer About Competition or Cooperation. This Is the New Force That Is Driving Business Success.
by Entrepreneur Staff • • 0 Comments
The new book, “The Third Paradigm,” discusses how businesses should harness the power of consumers who want a say in creating and improving the products and services they buy.
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Recession Fears Still Haven't Gone Away — Here's How This Strategy Can Save Your Small Business in a Downturn.
by Jeff Gilden • • 0 Comments
Recession fears are on every business owner’s mind, which means we all want to get — and keep — more customers. Building strong relationships with them can help protect the small business owner during a downturn, so here’s how you can automate this process.
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High-End Guitar Sales Continue to Thrive Post-Pandemic. Inside Gretsch Guitars' Strategy to Connect With Customers' Musical Identity.
by Dan Bova • • 0 Comments
Jason Barnes, VP of Gretsch Guitars, explains how the company is sustaining sales growth through emotional connections and its Fender Play app.