Tag Archive for Finding and selling to customers

Essential Black Friday tips for Amazon sellers

Originally written by Owen Gough on Small Business
Amazon introduced Black Friday to the UK almost a decade ago and since then the sales event has grown to be a huge success for many e-commerce sellers.
Although Black Friday began as a single day of sales it now often runs for longer and once more, Amazon is very much leading the way. Many retailers now run offers for the entire Black Friday weekend or even for a whole week. Amazon takes it even further, with Black Friday sales that can last for 12 days and requires them to double their workforce in November and December by taking on thousands of seasonal workers.
If you are an Amazon seller you are bound to want to take advantage of the opportunity to grow your sales. So, here are some essential tips you can follow as you gear up for Black Friday in November.
Understand how Amazon promotions work
To begin with, you need to make sure you understand how Amazon’s promotions work. Even if you’ve run promotions on Amazon before, it is worth going over them again, so your efforts aren’t derailed by a mistake you could easily have avoided.
Go through how they calculate the discount being

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How UK consumers feel about AI and chatbots in customer service

We’ve all, at some point, experienced being left on hold for a ridiculous amount of time when trying to get a hold of a service provider on the phone. As if being made listen to musac wasn’t painful enough, what really kills me is the automated voice that pops in and out to say “Your
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Ethical shopping and buying less: dealing with consumer spending changes

Consumers are planning to spend less in restaurants, takeaways and clothing retailers this year. The study from Paymentsense shows that 56 per cent of UK consumers are planning or considering cutting their spending over the coming year. These frugal-minded spenders expect to save an average of £131 a month or £1,572 over 2019. This will
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Are customer loyalty programs worth the big claims?

It has become almost an adage in the world of business that it is much cheaper to retain a loyal customer to secure a new one. This notion has lead to the creation of loyalty programs over the decades and online programs in recent times. Software programs have been developed with sophisticated features to keep
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Black Friday 2018: 12 e-commerce conversion tips to boost sales

Businesses big and small are preparing for Black Friday 2018, which falls on 23rd November. If you haven’t been swayed into doing your own sales yet, there are plenty of reasons to get involved. A hefty 92 per cent of people in the UK are familiar with Black Friday – that’s a good start. According to
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Solutions to e-commerce hurdles for service based businesses

Customers are used to shopping online. In fact, in the last 12 months 78% of adults in the UK bought goods or services in this way and have high expectations when it comes to convenience, choice and speed and won’t think twice about walking away if you can’t deliver it. While product providers have been
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How to shape your customer experience vision

The service industry today has evolved from a traditional, tactical business function of installation, maintenance and repair into a strategic revenue generator. Provide personalised recommendations based on customer information or anticipate customer needs for an upgrade or routine maintenance. This gives your service team the opportunity to create additional value over the lifetime of a
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