Tag Archive for Employing & managing staff

How I found the perfect head of customer care – podcast

Welcome back to Small Business Snippets, the podcast from SmallBusiness.co.uk. This episode features Matt Connelly, founder of I Hate Ironing, a digital laundry and dry cleaning company. He talks about how he chose Helen, the firm’s head of customer care. He tells the story of how he chose Helen for this key role and what
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Here are eight employment law changes to consider in 2019

From gender pay gap reporting to widespread claims of workplace sexual harassment, 2018 has been a busy year in employment law. Although employers may hope for a quieter 2019, it’s looking likely that there will be a number of issues that are prevalent throughout the year, amid the ongoing uncertainty of Brexit. Below are just
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Freelancers, Brexit and robots: prepare for a changing workforce in 2019

The workforce has been through some monumental changes in the past few years. This is mostly because of technological advances such as social media, automation and instant messaging creating brand new jobs, new ways of working or doing away with work completely. However, all of that is going to pale in comparison compared to what’s
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Boost performance through employee gamification

When it comes to worker productivity, the UK lags behind its European counterparts. The Office for National Statistics’ most recent report highlights that the average British worker produces 16 per cent less on average compared to other workers in the G7. More concerning is that the UK’s annual growth in productivity has plummeted from an
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Pension tax relief disparity among higher and lower paid staff

The problem of lower paid workers missing out on tax relief has been highlighted as the Department of Work and Pensions has announced that the amount that people need to be earning and at which point they are automatically enrolled into their workplace pension scheme remains at the current threshold of £10,000. All employers must
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Hiring freelancers: seven common mistakes to watch out for

Hiring your first freelancer can be a nerve-wracking process but knowing the common mistakes ensures that it’s less likely to happen. They may not be a permanent addition to your team but choosing the wrong freelancer can be a costly error for any employer. If you’re a small business owner that’s looking to hire a
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How to help employees return to work following mental illness

Returning to work after time away can be challenging, even if it’s only been a short break. For those who’ve taken time off with mental illness, heading back to work can be even more daunting. On top of concerns relating to workload, worries over potential stigma can be enough to trigger more negative feelings. However,
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How to manage your remote staff

Steve Duignan, VP of international marketing at LogMeIn, talks about the pressure remote staff face to look productive and shares some tips on how bosses can manage them. In an attempt to keep staff sufficiently engaged and motivated, businesses today offer all sorts of perks, ranging from flexible working hours to free meals and annual
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Invisible illnesses: how you can help your employees

Workplaces are taking greater steps to support employees with conditions relating to physical and mental health. However, many employees with invisible illnesses like diabetes still face problems at work. Sophie Ainsworth is the founder of Raising Awareness of Invisible Illnesses in Schools and Education (RAiISE). Here, she shares what employers can do to help staff
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