Tag Archive for E-commerce

Strong Customer Authentication is complicating online payments

Originally written by Iain McDougall on Small Business
What is Strong Customer Authentication?
SCA or “Strong Customer Authentication” is a major piece of e-commerce regulation that is being introduced across Europe on September 14 2019. From this date, every time a consumer buys something online that costs over €30, simply plugging their details once will no longer be enough. Instead, they’ll need to additionally confirm their identity by something they know (a PIN or password), something they have (such as a smartphone), or something they are (biometric facial features or a fingerprint). This is known as two-factor authentication and has been around in various forms for a while – think about those situations where putting your username and password isn’t enough, for example when you’re sent a six-digit code to input via SMS.
In real terms, however, this means that from September more than 300 million ordinary European consumers will regularly have to change the way they buy online, introducing an extra layer of friction at the checkout for everyday transactions.
SCA will mean all European shoppers will have to double authenticate all online payments over €30 – having profound implications for how businesses handle online transactions. It’s set to be big as GDPR,

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The essential guide to starting and growing an online business

If there was any doubt that the internet is the place to be for businesses today, recent figures from the IMRG Capgemini eRetail Sales Index have shown that some £133 billion was spent online with UK retailers in 2016, £18 billion more than the amount spent online in 2015. It is clear that in today’s
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Third party platforms: is it worth selling through the likes of eBay and Amazon?

From inexpensive eBay to high end HEWI London, third party platforms are used by many public and private sellers to boost their revenues and sales volumes. But why sell through a third party when you can sell products on your own branded website? Despite, the benefits selling through a third party brings there is still
The post Third party platforms: is it worth selling through the likes of eBay and Amazon? appeared first on Small Business.

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The essential guide to starting and growing an online business

If there was any doubt that the internet is the place to be for businesses today, recent figures from the IMRG Capgemini eRetail Sales Index have shown that some £133 billion was spent online with UK retailers in 2016, £18 billion more than the amount spent online in 2015. It is clear that in today’s
The post The essential guide to starting and growing an online business appeared first on Small Business.

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Six tips for small businesses to master e-commerce

Retail growth is driven by e-commerce; it is expected that e-commerce will reach one fifth of the UK’s retail sales in 2018. Online businesses are facing a highly competitive market. In order to stay ahead and make sure that a new customer becomes a returning customer, businesses need to focus their efforts on customer support.
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Six things to consider during e-commerce website development

Website development is an integral component of your overall business strategy. An incorrectly-designed website can have far-reaching ramifications for the prosperity of your business operations. Consider that you don’t get a second chance to make a good first impression, making e-commerce website development even more important. Whether you are creating an online store, or simply
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Are SMEs losing out on personalisation through e-commerce?

Business-to-business (B2B) customer expectations have long mirrored the business-to-consumer (B2C) customer journey, with SMEs traditionally looked to for the most personalised of B2B shopper experiences. With the rise of e-commerce however, personalisation has become increasingly synonymous with a great online experience and one most successfully offered by larger, B2C organisations. Now is the time for
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E-commerce grow seven times faster than global retail average

Retailers with strong e-commerce offerings are defying sluggish sector average growth rates by double-digit margins amid the evolving structure of global retail. U.S. and Chinese e-commerce giants, Amazon, Alibaba, and JD.com averaged 30 per cent growth in 2016, while the rest of the global retail market managed just 4.3 per cent, according to a new
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How to start your e-commerce journey on the right foot

Most retail businesses recognise the importance of selling online. However, many risk missing opportunities to generate more sales by rushing into setting up their internet store without putting a proper strategy in place. Before making your digital debut, think carefully about key details to make your website work as hard as possible. These include identifying
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