In my opinion, saying sorry is one of the most crucial factors in delivering exceptional customer service. As small as this action is, it has an everlasting effect on your clients. This slight change in perspective will build the trust necessary to forge long-lasting relationships with your clients. The most common but fatal error made
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Tag Archive for Customer Service
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Card payment system down: a survival guide for small businesses
by Anna Jordan • • 0 Comments
When something you take for granted breaks down, you quickly appreciate how important it is. For small business owners, it’s their payment system. The recent VISA card outages had a huge impact across the UK and Europe, with consumers everywhere struggling to pay for products and services. In some cases, more than half of all
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With Big Tech Companies Like Amazon and Facebook Launching Services Markets, Competing on Price Is a Race to the Bottom
by Sam Pillar • • 0 Comments
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Why Your Salespeople Need to Spend Time in Customer Service
by Sujan Patel • • 0 Comments
You’ll never learn more about what people want than you will by really, really listening to them.
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Food Delivery Guy Goes Beyond, Getting Rid of a Spider for a Panicked Customer
by Madison Semarjian • • 0 Comments
It’s just the latest example of going above and beyond expectations for your customers.
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Two thirds of UK businesses don’t have a dedicated CRM budget
by Anna Jordan • • 0 Comments
Two thirds of companies are covering marketing and Customer Relationship Management (CRM) with the same budget, according to new figures. The annual CRM Barometer, by marketing technology company Wiraya, reveals that only 34 per cent of companies have integrated CRM systems. However, 54 per cent are planning to up their budget next year. At the
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Do Your Clients Trust Your Team? 3 Ways to Ensure They Do.
by Ben Kirshner • • 0 Comments
Employees who are treated well will treat customers and clients well, too. That’s just good management 101.
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Old-School Industries Require New-School Customer Experience
by Zeynep Ilgaz • • 0 Comments
It’s critical for companies in old-school industries to ditch the ‘we’ve always done things this way’ mindset and begin listening to what consumers want — nay, expect — and that’s a personalized digital experience.
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Research Finds the IRS Gives Better Customer Service Than Most Apps
by Fred Hsu • • 0 Comments
A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.