Getting the customer experience right is a tough challenge for small businesses. We’ve seen major changes in the way that people are accessing goods and services, but what about the way businesses deal with people? Adrian Swinscoe is an advisor on both customer experience and customer service. We thought we’d ask him for some insights
Tag Archive for Customer Service
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4 Keys to Satisfying 21st Century Customers
by Chidike Samuelson • • 0 Comments
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3 Lessons From a Customer Service Failure
by Jill Schiefelbein • • 0 Comments
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This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.
by Andrew Medal • • 0 Comments
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How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing
by James Parsons • • 0 Comments
Having somebody available to pick up the phone after hours may be worth every penny you pay.
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Is Your Customer Support on Life Support?
by David Wagner • • 0 Comments
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
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If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better
by BizCast • • 0 Comments
Customers aren’t going to come back or refer your business if they aren’t 100 percent satisfied.
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The $62 Billion Reason to Improve Your Customer Experience
by Shaun Belding • • 0 Comments
There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
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If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
by Joshua March • • 0 Comments
It’s time to invest in resolving customers’ complaints quickly, easily and in the channels they prefer.
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5 Small Businesses That Get Customer Experience Right
by Sujan Patel • • 0 Comments
Emulate the moves these businesses make to knock your customer experience out of the park.