Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Tag Archive for Customer Service
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Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
by Karen Mishra • • 0 Comments
Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
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4 Ways Tech Leaders Can Focus on Customer Success
by Adam Root • • 0 Comments
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
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5 Cool Things You Can Do With Customer Feedback
by Akshaya Venkat • • 0 Comments
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How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
by Alex Ragsdale • • 0 Comments
Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
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Can a One-Woman Operation Still Provide Over-the-Top Service?
by Holly - The Work at Home Woman • • 0 Comments
By Deborah Sweeney Over-the-top service is about providing every, single customer with the best possible experience. And while that sounds simple, it’s a concept with which plenty of small business owners struggle. It’s a tall order, especially when you’re a one-woman operation, since you may think the infrastructure just isn’t there to provide the same […]
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7 Considerations for Finding Your Ideal Customer-Support Structure
by Rich Pearson • • 0 Comments
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Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
by Carol Roth • • 0 Comments
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
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6 Ways to Deal With Negative Online Reviews
by wahanelson • • 0 Comments
By Jan Pinnington Imagine a world where everyone is always smiling and happy and full of uplifting kindness toward one another. It’s a place that I would like to think exists, but unfortunately, we don’t live in Pleasantville. No matter how genuine we are as entrepreneurs, chances are we will rub someone the wrong way. […]
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A New Service Company Available To The Network Marketing Industry
by Tina Williams • • 0 Comments
StatesideBPO, a leader in cloud contact center and customer service solutions staffed with disabled Americans and U.S. Veterans, announced the establishment of a special business unit to service Network Marketing companies and Direct Sales organizations.
“StatesideBPO is entering the next phase of growth by targeting specific vertical markets and honing our training and processes to those industries,” says Garrett Mullins, Chief Sales and Client Officer. “The Network Marketing industry is a very demanding industry where success is often defined not just by the quality of the product, but also by the quality of the distributor and customer service.
The Network Marketing industry can be characterized by rapid growth, almost overnight in some cases, requiring the ability to handle call spikes on a rapid basis. Our virtual employee base and large number of pre-qualified