Tag Archive for Customer Service

Do You Have a 'Touchpoint Plan'?

by Karen Mishra • March 10, 2016 • 0 Comments

Remember how Anne Hathaway in ‘The Intern’ tested her company’s customer service? Don’t let her outcome happen to you.

7 Tactics That Show You're Getting Customer Service Right

by John Boitnott • February 23, 2016 • 0 Comments

When it comes down to it, customers really only want a few things if there’s a problem with your service or product.

The Power of Preferential Treatment in Your Small Business

by Holly - The Work at Home Woman • February 23, 2016 • 0 Comments

By Dawn Berryman Building customer loyalty is something every business owner strives for. Establishing a company that will remain successful over time means you must attract repeat customers. One-time buyers are valuable but not nearly as much as those who frequently revisit you. So, what are some ways in which you can build your base […]

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Customer Care is Your Best Marketing Strategy

by Jason Wesbecher • February 1, 2016 • 0 Comments

Great marketing brings customers to you. But it won’t help you keep them.

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This Surprising Customer Service Exchange Has Gone Viral

by Carly Okyle • January 15, 2016 • 0 Comments

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn’t expect.

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3 Quick Tips for Handling an Upset Customer

by Christopher Hann • January 3, 2016 • 0 Comments

This advice will keep you cool in a conflict.

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Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)

by Matt Lautz • December 17, 2015 • 0 Comments

The team member talking to the customer is really the most important person in your company. At least to the customer.

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Let's Get Personal: Using Technology to Improve In-Store Customer Experience

by Norm Merritt • December 15, 2015 • 0 Comments

Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don’t lose sight of the folks behind the numbers.

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Five Personality Traits for Small Business Success

by Holly - The Work at Home Woman • December 1, 2015 • 0 Comments

By Dawn Berryman It’s a given that business owners and employees alike should act in a professional manner. What constitutes professionalism? To a degree, it can be interpreted in different ways. When you own your own business this becomes even more important to be professional and be conscientious of how others view you. Professionalism directly […]