Tag Archive for Customer Service

Customer Service Representatives Are Your Public Face

by Phil La Duke • February 17, 2017 • 0 Comments

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.

4 Assumptions Needed to Deliver 5-Star Customer Service

by Tor Constantino • February 16, 2017 • 0 Comments

If you hear from a customer, it’s probably not because they are happy.

4 Investments Brands Should Make to Upgrade Their Customer Service

by Firas Kittaneh • January 19, 2017 • 0 Comments

Forty-four percent of online consumers called live chat service when they’re making online purchases one of a brand’s most important website features.

10 Reasons Why Good Customer Service Is Your Most Important Metric

by R.L. Adams • December 12, 2016 • 0 Comments

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn’t treat them right.

Customer service: Fostering the workplace for the future

by Ben Lobel • October 12, 2016 • 0 Comments

The old cliché goes that a chain is only as strong as its weakest link and at our business, that is absolutely the case. Being a public-facing business with an emphasis on service with a smile, it’s doubly important that our staff are switched on when it comes to customer service, and it’s our company’s
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Consumers frustrated with repeating themselves during customer service

by Ben Lobel • September 9, 2016 • 0 Comments

Some 75 per cent of UK consumers hate repeating themselves when they have an issue with a brand, according to a recent survey conducted by UBM. The second biggest bugbear, cited by 73 per cent of respondents, is when there is no joined-up service experience and a situation arises where the brand’s call centre blames the shop, the
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Remote Retail Jobs: Ways to Work Retail From Home

by Editor • August 23, 2016 • 0 Comments

By Ashlee Anderson So-called ‘retail jobs’ are everywhere you look. From behind-the-scenes stockers and inventory clerks to front-and-center cashiers and sales-floor reps, a number of in-store employees help make the retail experience a pleasant one for shoppers. And while you might automatically call to mind in-store positions when thinking of retail jobs, the truth is, there […]

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Why better customer service is worth striving for

by Ben Lobel • August 18, 2016 • 0 Comments

A third (33 per cent) of Britons are particularly angered by poor call handling services, while 29 per cent cite unhelpful store staff as their biggest bugbear, according to a survey by virtual assistant service provider ava. Bad websites, slow responses to email queries and a lack of social media interaction also grind our gears in the UK. Those
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12 Work-at-Home Jobs You Can Start in Less Than a Year (No Experience Necessary)

by Editor • July 28, 2016 • 0 Comments

By Sarah Landrum Being able to make money from the comfort of your home is something many people dream of. Whether you’re a stay-at-home parent or just want to make more money with your free time, there are plenty of options for legitimate at-home jobs; the trick is finding them. Finding the perfect at-home job can […]