If your customer has a beloved cat, as one company learned, ask after the feline; you’ll get results.
Tag Archive for Customer Service
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What This CEO Learned by Working in His Company's Call Center
by Alan J. Murray • • 0 Comments
Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
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Customer Service Representatives Are Your Public Face
by Phil La Duke • • 0 Comments
When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
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4 Assumptions Needed to Deliver 5-Star Customer Service
by Tor Constantino • • 0 Comments
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4 Investments Brands Should Make to Upgrade Their Customer Service
by Firas Kittaneh • • 0 Comments
Forty-four percent of online consumers called live chat service when they’re making online purchases one of a brand’s most important website features.
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10 Reasons Why Good Customer Service Is Your Most Important Metric
by R.L. Adams • • 0 Comments
Attracting a new customer is just too difficult and expensive to lose the relationship because you didn’t treat them right.
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Customer service: Fostering the workplace for the future
by Ben Lobel • • 0 Comments
The old cliché goes that a chain is only as strong as its weakest link and at our business, that is absolutely the case. Being a public-facing business with an emphasis on service with a smile, it’s doubly important that our staff are switched on when it comes to customer service, and it’s our company’s
The post Customer service: Fostering the workplace for the future appeared first on Small Business.
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Consumers frustrated with repeating themselves during customer service
by Ben Lobel • • 0 Comments
Some 75 per cent of UK consumers hate repeating themselves when they have an issue with a brand, according to a recent survey conducted by UBM. The second biggest bugbear, cited by 73 per cent of respondents, is when there is no joined-up service experience and a situation arises where the brand’s call centre blames the shop, the
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Remote Retail Jobs: Ways to Work Retail From Home
by Editor • • 0 Comments
By Ashlee Anderson So-called ‘retail jobs’ are everywhere you look. From behind-the-scenes stockers and inventory clerks to front-and-center cashiers and sales-floor reps, a number of in-store employees help make the retail experience a pleasant one for shoppers. And while you might automatically call to mind in-store positions when thinking of retail jobs, the truth is, there […]
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Why better customer service is worth striving for
by Ben Lobel • • 0 Comments
A third (33 per cent) of Britons are particularly angered by poor call handling services, while 29 per cent cite unhelpful store staff as their biggest bugbear, according to a survey by virtual assistant service provider ava. Bad websites, slow responses to email queries and a lack of social media interaction also grind our gears in the UK. Those
The post Why better customer service is worth striving for by Ben Lobel appeared first on Small Business.