Find out which matters more.
Tag Archive for Customer Experience
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Why Your 'First-Generation' Customers Are the Most Important
by Jayson DeMers • • 0 Comments
Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
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4 Social Media Sites Small Businesses Should Use More Often
by Small Business PR • • 0 Comments
Hot Business News Today
'Starbucks Rewards' and the Failure of Today's Loyalty Programs
by Pini Yakuel • • 0 Comments
A personalized business approach rewards customers and enhances engagement across the customer base.
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Customer-Journey Mapping: The What, How and Why
by Daniel Newman • • 0 Comments
To increase profits, entrepreneurs must understand and nurture customers from the very first interaction to long after the purchase has been made.
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6 Tips, From Anticipation to Afterglow, to Enhance the Whole Customer Experience
by John Marshall and Dan Clay • • 0 Comments
Use behavioral economics, neuroscience and psychology to tap into the joy of anticipation, the delight of the interaction and the warmth of remembering.
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Why You Should Think Less About Sales and More About the Customer Experience
by Daniel Newman • • 0 Comments
Hot Business News Today
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
by Tracy Maylett • • 0 Comments
Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Hot Business News Today
What Would James Bond Do? Channel the Charisma of 007 in Your Website Marketing.
by Tal Schwartz • • 0 Comments
Build a site that offers a seamless experience and an exciting ride, wrapped in an attractive package.