It’s time to update your customer service training manual.
Tag Archive for Customer Experience
Hot Business News Today
Don't Let 'Stealth Mode' Sink Your Startup
by Zach Ferres • • 0 Comments
If you want investors, partners or customers to notice you, they have to know you exist.
Hot Business News Today
5 Ways Your Agency Can Improve the Client Experience
by Shayla Price • • 0 Comments
Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.
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They'll Always Be Royals: 3 Steps to Treating Customers Right
by Naveen Rajdev • • 0 Comments
Aiming for just ‘good’ or ‘average’ customer service? You may as well route potential customers directly to your competitors.
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3 Mobile Analytics Platforms for Measuring User Engagement
by Himanshu Sareen • • 0 Comments
You don’t know if you have a successful app if you’re not measuring how users engage with it.
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Chipotle's Loyalty Program Is Broken and Here's Why
by Zach Goldstein • • 0 Comments
Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
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What Social Media Can Teach Us About Managing Customer Experience
by Daniel Newman • • 0 Comments
Businesses don’t have to guess what customers want anymore. Taking a look at social media will tell you all you need to know about your audience.
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Demanding Customers Are the Ones Who Motivate Innovation
by Peter Scocimara • • 0 Comments
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7 Truths for Digital Context
by David Norton • • 0 Comments
Quick and easy are the words of the day. Consumers want what they want, and they want it now. They are looking to you to reduce the gap between their thinking and doing.