Companies that treat customer service like an afterthought needn’t worry — their competition will take care of the rest.
Tag Archive for Customer Experience
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3 Ecommerce Companies Rocking Their Customer Service
by Pratik Dholakiya • • 0 Comments
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
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5 Ways to Turn Your Company Culture Around
by Rob Villeneuve • • 0 Comments
If your company is suffering from poor culture and disengaged employees, change the conversation. Here’s how.
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5 Good Karma Tips to Grow Your Business (Infographic)
by Melissa Dawn • • 0 Comments
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Top 10 CRMs Small Business Owners Need to Thrive
by Peter Daisyme • • 0 Comments
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
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A Top TripAdvisor Reviewer Talks About How Reviews Work, for Good and Bad
by Aimee Millwood • • 0 Comments
Businesses have started to feel at risk for becoming victims, but reviews also help customers in ways no one expected.
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3 Things Luxury Hotels Can Teach About Exceptional Customer Service
by Firas Kittaneh • • 0 Comments
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Customer Loyalty Is Spelled N-P-S
by Todd Latz • • 0 Comments
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
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3 Things About Customer Experience You Can Learn From Drybar
by Kevin Bobowski • • 0 Comments
The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
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Exceeding Client Expectations Just Leads to Really Entitled Clients
by William Bauer • • 0 Comments
The best way to “manage expectations” is to honestly tell your customer what you will deliver, when, at what cost, then do it.