First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.

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These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here’s how to learn from the breakup.

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You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?

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Bill McCabe, president and CEO of Eicoff, has learned to always look through the eyes of a client and do what is best for them.

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Developing and managing client relationships is critical to the success of a professional services firm.

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The customer is always right, and some customers are right for somebody else.

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Five things you can do right now to keep the marriage intact.

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