Tranont was honored for 2025 with two Bronze Stevie® Awards in the 19th annual Stevie® Awards for Sales & Customer Service.
Tranont’s Customer Success Department was recognized for the Customer Service Department of the Year – Consumer Products & Services category.
Loni Smith, customer success training manager, also won a Customer Service Training Professional of the Year award.
The 24-member Tranont Customer Success Team supports customers and more than 35,000 Tranont associates worldwide. Over the past year, the team has implemented new training and incentive programs, along with new chat and phone platforms, to better handle customer inquiries. The team also utilized customer feedback initiatives to gather insights and significantly improve its processes.
With the new call system, phone support satisfaction increased to 4.9 out of 5. The team reduced the average handling time to three minutes. Tranont also achieved an A rating with the Better Business Bureau (BBB).
Stevie judges noted the team’s focus on the “three pillars of a successful CX department: TALENT, TECH, and DATA” and how the team showed “excellence in transformation and execution, backed by robust metrics and compelling feedback from both customers and employees.” Including the program’s employee feedback impressed judges because “employee satisfaction correlates with customer success.”
Loni Smith