Tag Archive for Artificial Intelligence

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How autonomous technology can boost business productivity

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Originally written by Partner Content on Small Business
Autonomous technology (think artificial intelligence (AI) and machine learning (ML)) is transforming the way we engage with the world around us. The business world is no exception.
While there is an air of scepticism surrounding autonomous technology in the workplace, strong evidence suggests that AI and ML-powered innovations can enhance existing roles or functions within the workplace.
In fact, 83pc of business across industries state that artificial intelligence is a top strategic priority for all key areas of the organisation. Also, 31pc of top marketing, creative, and IT professionals plan to invest in autonomous technologies to help improve their performance within the next 12-month period.
At present, the technology exists to help streamline a number of business-based tasks and operational initiatives—and by embracing AI or ML-powered platforms, you stand to boost productivity in these four key business areas.
Customer experience (CX)
Experts say that customer experience (CX) is set to be the number one brand differentiator in 2020 and beyond. That said, offering an exemplary level of service across the board is essential.
But with a wealth of platforms and touchpoints to cover, how do you respond to every customer need or query in a timely fashion? Chatbots are

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Hot Business News Today

The Magnificent Salesforce – 7 questions for SMEs

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Originally written by Paul Smith on Small Business
What is the Fourth Industrial Revolution and what does it mean for SMEs in the UK?
The Fourth Industrial Revolution (4IR) has brought about an incredible wave of innovation and technology that is radically transforming our economies, our societies and our daily lives. For business, it’s the application of artificial intelligence (AI), robotics, the Internet of Things (IoT), 3D printing, and other technologies to significantly improve the efficiency of organisations. Companies are using these technologies to deliver amazing experiences, which in turn is changing customers’ expectations for the companies that they do business with.
For SMEs, the 4IR opens up opportunities to level the playing field with competitors and larger companies. There are some wonderful examples of SMEs using technology to transform industries – just look at GoCardless disrupting the banking sector, or Treatwell transforming the health and wellness world.
>See also: Self-employed think artificial intelligence won’t majorly affect the workplace
Which elements of technology can help SMEs be more productive and better service their customers?
Some SMEs are scrambling to service their customers – and customers don’t care if they are dealing with a large or small company because they expect the same level of service regardless

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