The Consumers Association of Singapore (CASE) and the Direct Selling Association of Singapore (DSAS) on Thursday (Jan 8) announced the launch of their joint accreditation scheme, and more than 10 direct selling businesses have already been accredited.
Direct selling is a practice in which products are sold from no fixed location.
With the launch of the CaseTrust-DSAS Joint Accreditation Scheme, consumers can expect the following:
A cooling off period of seven working days (excluding Saturdays, Sundays and Public Holidays), during which consumers may seek full refund of payment made
An order form at the time of sale, with clear and accurate contact details of the direct seller
A well-defined complaint mechanism put in place by the business to address disputes
Besides these, accredited businesses are governed by DSAS’ Code of Ethics, which ensures all direct sellers within their distribution system practice responsible and ethical selling, the press release stated.
Companies must also comply with regulations that regular businesses are bound by, such as the Lemon Law, and detail the terms and conditions of any warranties and/or guarantees clearly.
These terms are on top of DSAS membership criteria, which require companies to at least be registered for a year with the Accounting and Corporate Regulatory Authority, undergo a six-month