By Nick Ismail on Small Business UK – Advice and Ideas for UK Small Businesses and SMEs
Customer relationship management (CRM) tools have become essential for almost all modern businesses in all industries and sectors – and there is now a wide range of vendors to choose from. The key for potential buyers is to find the right match for their company’s needs.
To help you with this significant investment, check out this list of the top 6 CRM software providers for UK small businesses.
Salesforce
Cloud-based and highly scalable
Built-in AI features
30-day free trial
Salesforce is a powerful CRM built for businesses planning to grow. It supports custom dashboards, integrates with tools like Office 365 and Google Apps, and offers advanced features for managing sales and service. While its flexibility and scale are strong points, smaller teams might find it overwhelming and costly.
Pricing (per user/month):
Starter: £20
Pro: £80
30-day free trial
Discover Salesforce
Creatio
Combines sales, marketing, and service tools
No-code customisation
AI-powered insights
Creatio is ideal for fast-growing businesses that want full control over processes. It offers a no-code platform to automate and customise workflows across departments. It’s great for teams looking for unified data, strong analytics, and advanced features—though it can be complex at first.
Pricing (per user/month):
Growth: £20
Enterprise: £45
Unlimited: £70
Discover Creatio
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