Monthly Archives: November 2018

How to shape your customer experience vision

The service industry today has evolved from a traditional, tactical business function of installation, maintenance and repair into a strategic revenue generator. Provide personalised recommendations based on customer information or anticipate customer needs for an upgrade or routine maintenance. This gives your service team the opportunity to create additional value over the lifetime of a
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Why are you spending thousands on your office refit?

Office space – no, not the 90s movie – is a key part of running a business. If you get it right, a good space to work can help attract and retain staff, while keeping them happier. So how did one mortgage company, based in London, sort their presentation room for a tiny cost rather
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