Monthly Archives: March 2018

Six tips to master e-commerce customer support

Retail growth is driven by e-commerce – it is expected that e-commerce will reach one-fifth of the UK retail sales in 2018. Online businesses are facing a highly competitive market. In order to stay ahead and make sure that a new customer becomes a returning customer, businesses need to focus their efforts on customer support.
The post Six tips to master e-commerce customer support appeared first on Small Business.

Read more...

Artificial intelligence in 2018: Three things SMEs need to know

Over the past few years, we’ve all witnessed the rise of artificial intelligence (AI). Devices like Amazon Echo, Google Home and now, Apple HomePod, have made it into millions of homes around the world. Applications like self-driving cars, smart-home security systems and intelligent refrigerators are also changing our understanding of what’s possible. Though emerging technology
The post Artificial intelligence in 2018: Three things SMEs need to know appeared first on Small Business.

Read more...

Questions to ask before investing in business management software

No matter what size business you run, you are likely to reach the point where you need business management software to help you keep on top of the demands you face. Although such software can help with a wide range of operations, from accounting to customer relationship management, it is only beneficial if you make
The post Questions to ask before investing in business management software appeared first on Small Business.

Read more...

Productivity slump for SMEs in the North West of the UK

Eighty-six per cent of UK SMEs claim they have productivity issues, research from Opus Energy has revealed, highlighting the fact that small and medium businesses are struggling with efficiencies. The research also revealed regional variations, with the capital one of the worst regions reporting a 93 per cent productivity problem, compared to 85 per cent
The post Productivity slump for SMEs in the North West of the UK appeared first on Small Business.

Read more...