Monthly Archives: June 2017

Customer service is a key differentiator for businesses

Customer service is a key differentiator for UK businesses. Brand reputation, competitiveness and position within the market are highly influenced by a company’s ability to provide good customer service. However, despite its importance, research from Anaplan, a leading platform provider driving a new age of connected planning, reveals that UK businesses are failing to deliver
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Seven simple steps to create a successful staff training plan

Training your team is an investment – and one well worth making. Employees who lack skills or knowledge are likely to struggle in a role they aren’t properly equipped for, causing demotivation, anxiety and underperformance. But planning an effective staff training plan takes time and effort. It’s critical to understand each team member’s individual needs
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UK SMEs optimistic about post Brexit futures

The DAS UK Group, which contains a specialist legal expenses insurer and law firm, has released the findings of its SME Market Barometer. With the issue of Brexit at the forefront of business owners’ minds as the government begins Brexit negotiations, the survey examined their attitudes and hopes post Brexit and found that SMEs are
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