Monthly Archives: June 2017

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Five complaints from your call centre team

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Many small firms are missing vital clues to help them transform customer service and productivity – with some of the biggest pointers revealed by their own customer service professionals’ complaints about their job. In fact, your weary agents are probably complaining about many of them – right now. Here are just five examples to look
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Pulling a sickie is costing the UK economy £900 million

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Research reveals the staggering cost of small business employees bunking off: a whopping £900 million. breatheHR finds one in seven employees admit to feigning illness and those that do appear to be serial offenders – pulling a sickie on average three times a year! At the end of 2016, SMEs employed 15.7 million people and accounted
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The Great Salary Swindle: Half of European employees have been paid late

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Today SD Worx reveals that out of 4,000 European employees surveyed, 44 per cent had been paid late by their employers and 48 per cent of those that had been paid late had also been paid incorrectly. The survey also reveals that 79 per cent of employees that had been paid incorrectly identified the issue themselves and, on
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