Monthly Archives: December 2016

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Half a million SME owners to work over Christmas holiday

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Around 472,000 small business owners will be working every day over the Christmas holiday without a single day off, according to a survey commissioned by business for sale marketplace, Bizdaq. The research suggests that the cost of employing staff is an ever-growing issue – 2.3 million small business owners are not hiring additional staff due
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Male, married and millennial: research profiles a loyal customer

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Being male, married and a millennial are the key traits of the most engaged, loyal customer, according to global research conducted into the relationships of more than 18,000 consumers with their bank, mobile phone provider and retailer. The study, conducted by customer engagement specialist Affinion in partnership with Oxford Brookes University, set out to understand
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Is bad customer experience stalling high-street revival?

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Amid Brexit-price hikes and a disappointing Black Friday, the beleaguered high-street suffered more bad news today in the form of a damning report on the state of customer experience. The in-depth research of 2,827 UK adults was commissioned by Market Force Information finds that in the last year alone, seven in ten UK shoppers have had
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